What currency are the prices do I see in the site?
All prices are in CAD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-3 business days production time for your order to ship out.
Tracking numbers will be updated before the courier picks up your package, and you can Track your order with the tracking number provided in your email on the courier's website.
Please note there will be some delay on shipping during big sale season, and we will try the best to get the order shipped within 7 business days.
I am not in love with my order, can it be returned? What if there is an issue?
We offer 14 days for exchange or refund upon receival, To start a return, you can contact us at Sales@vikingsoutdoor.ca for a RMA number, Items sent back to us without first requesting a return will not be accepted. Shipping fee will not be covered if the return reason is not on our end.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, double check if the address given is wrong kindly notify us via email at email@example.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.